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Home » Frequently Asked Questions

Frequently Asked Questions

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  1. How do I find the product I'm looking for?

    There are several ways you can find what you're looking for:

    • If you know exactly what you require then you can just type it into the search box which can be found at the top of every page. You can then choose which item best suits your needs.
    • If you would prefer to search manually, you can hover over the 5 tabs at the top of the page and navigate your way around the separate categories.
    • If you still can't find what you want please contact us by email or telephone or live chat and we will do our best to help you.

  2. I feel I need some help and advice about a product, what should I do?

    We have a great team here who are able to answer calls between 9am – 5:30pm weekdays, so please don’t hesitate to give us a call and we will do our best to answer any questions you may have. You can also contact us through our ‘Contact Us’ page or by live chat. If you’ve sent an enquiry through online at the weekend or during the evening, we will endeavour to get back to you as soon as possible the next working day.

  3. How do I place an order online?

    Making a purchase at Signature Balloons & Parties is easy and secure. First choose the product you wish to buy by clicking the "Add to basket" button. If you wish to purchase more items, you can carry on shopping, adding everything you need to your basket. You can view your basket at any time by clicking on the “See Basket” tab in the top right hand corner of the page. Once you’ve added everything you need you can go through to checkout page and follow instruction. Any problems you have, please contact us.

  4. Is there another way to order apart from through the website?

    Ordering through the website is the easiest and safest way to order from Signature Balloons & Parties. If you prefer, however, we can take your order over the phone. We are in the office between 9am – 5:30pm, Monday - Friday.

  5. How can I make payment?

    You can make payment by card online or we can take card details over the phone for you. We also accept Paypal and are able to take payment by cheque or bank transfer. We are only able to dispatch your order out once payment has been received.

  6. How quickly can I get my order?

    We offer a range of delivery options. Information on delivery can be found on our ‘Delivery Information’ page.

  7. How much helium do I need to inflate my balloons?

    All of our balloons take different amounts of helium. If you need some advice on how much helium you will need to fill the balloons on your order, let us know and we can advise which cylinder will be best for you, whether it’s a disposable helium cylinder or hire cylinder. Helium filling capacities are available in our helium information section.

  8. Do you offer a click and collect option?

    Yes we do! When you go through to the checkout stage, simply select the ‘Click and Collect’ option. We are open 9 - 5:30, Monday to Friday, so if you are placing an order within these hours, we aim to have it ready to collect within 60 minutes of you ordering.

  9. Can I add to my order after it’s been placed?

    If we have not dispatched your order, we can usually add to it. Contact us by phone, email or live chat and we will double check with our dispatch team that the items are in stock and if we are able to add to your parcel. Our courier and Royal Mail collections are between 3.00pm and 4pm, so if it is after 4 it is unlikely we can add to it. However, please give us a call just in case the courier is running late!

  10. Are the balloons provided inflated?

    All of our balloons are sent out un-inflated, however we do provide helium cylinders, ribbon and weights for you to inflate the balloons yourself. If you’re unsure of the accessories or helium cylinder you will need, let us know and we’ll advise what’s best for your particular event.

  11. How long will my balloons float for once I’ve inflated them with helium?

    Our 10”, 11” and 12” latex balloons will float with helium for up to 8 - 12 hours. 18” foil balloons will stay fully inflated for up to 3-5 days, as will the Supershape foil balloons. Bubble balloons float for weeks. All balloons will float for different amounts of time with helium and most of our balloon products descriptions will advise a time. Always inflate your latex balloons as close to the start of your event as possible to allow maximum float time.

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Signature Balloons & Parties is a trading name of Total Party Limited. Company Number: 10369386.